Personal information may be collected if you:
register an account on our Website (if applicable);
purchase our Services;
subscribe to our alerts, information releases, news, newsletters or updates;
complete and submit any forms to us; or
communicate with us in any manner through Website, in person or using any other means.
Personal information is requested in order to provide you with the Services, communicate with you on the Services that you request, maintain the functionality of the Website, process payment and registration of Customers on the Website, send you any technical, administrative or legal notices, provide you with information about your transactions, render our Services purchased by you, send you promotional emails, share personal information with our third party service providers, promotional partners and other trusted third parties in the manner described below. Additionally, we may ask for a feedback from our Customers. When you provide feedback or send inquiries to us, we may retain those communications in order to process your inquiries, respond to your requests and improve our Services.
We may send our Customers information about travel destination, services, special deals and newsletters. Our Customers may unsubscribe from such notifications at any time.
We may use your IP address in order to diagnose any problems occurred with our server and for administering our Website. Additionally, we use your IP address to help suggest you the matching destination and friend, and to gather broad demographic information about who our users are.
The collection of personal information is neither intended for, nor directed to, persons who are under the age of thirteen (13) years old. Personal information will not be collected by any person who is known by Himalayan Steps to be under the age of thirteen (13) without the consent of a parent or legal guardian. Persons under age thirteen (13) may only use our Website with the involvement and consent of a parent or legal guardian.
As with many commercial websites, we may also collect information which tells us about visitors to our Website. For example, we may collect information about the location, date, time and duration of visits and which pages of the Website are most commonly accessed. This information is generally not linked to the identity of visitors, except where the Website is accessed via links in an email we have sent or where we are able to uniquely identify the device or user accessing the Website. By accessing the Website via links in an email we have sent and/or by accessing the Website generally, you consent to the collection of such information where it is personal information.
Like many websites, we use “cookies”. A cookie is a small data file that we transfer to your device to enable our systems to recognize your device and to provide certain features. These data files may be cookies, pixel tags, e-tags, “Flash cookies”, or other local storage provided by your browser or associated applications (“cookies”).
You may change your web browser’s settings to stop accepting cookies, to enable your browser notify when you receive new cookies, or to prompt you before accepting a cookie from a website you visit.
For more information about cookies and how you can opt out, you can visit http://www.youronlinechoices.com.au/.
For the purposes described above, personal information may be shared with Himalayan Steps group companies, our directors, employees, agents, officers, Himalayan Steps promotional partners, third party service providers and other trusted third parties (and their directors, servants and agents) either locally or internationally. Failure to provide personal information may result in Himalayan Steps being unable to provide you with certain content (including access to the Himalayan Steps platform), information, upcoming promotion, event or service information.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Himalayan Steps reserves the right to use or disclose any information, including personal information, as needed to satisfy any law, regulation or legal request, to protect the rights or property of Himalayan Steps, any member of the Himalayan Steps group, or any member of the public, to protect the integrity of the Website, to fulfil your requests, or to cooperate in any law enforcement investigation or an investigation on a matter of public safety.
Himalayan Steps will endeavour to take all reasonable steps to keep secure any personal information recorded (including your credit card details), and to keep this information accurate, up to date, complete and relevant. During data transmission, we use Secured Sockets layer (SSL) software, which encrypts information that you input. We maintain physical, electronic, and procedural safeguards to protect personally identifiable customer information.
The information is stored on secure servers that are protected in controlled facilities. This service may be performed on our behalf and data may be hosted by our selected data storage providers. In some cases these facilities may be overseas or may be operated by cloud computing.
Our Website may, from time to time, contain links to the websites of other organisations which may be of interest to you. Their inclusion cannot be taken to imply any endorsement or validation by us of the content of the third party website. Linked websites are responsible for their own privacy practices and you should check those websites for their respective privacy policies, practices or statements.
We retain your personal information for as long as is necessary or your account is active or as needed to provide you with Services on the Website. If you no longer want us to use your personal information to provide you with Services, you may close your account. However, we may retain and use your personal information as necessary to comply with our legal obligations, resolve disputes and enforce our agreement.
Himalayan Steps takes pride in offering the very best trekking tours throughout the Himalayas to places such as Everest Base Camp, Annapurna, Gokyo Lakes in Nepal and Valley of Flowers in Ladakh region of India.
+61 419 025 831 (Customer Service)
+977 985 122 3806 (Kathmandu Office)
Chaksibari Marg, Thamel, Kathmandu, Nepal